Privacy Policy
1.
Who is responsible for your personal data?
In this Privacy Policy, we describe how we process your personal data when you visit our website or when you use our services (especially our app) or purchase our products.
By providing us with your data, you warrant to us that you are at least 13 years of age.
2.
What data do we process, for what purpose and on what basis?
2.1
When you visit our website
When you visit our website, the server automatically logs general technical information. This data includes your IP address, operating system, browser type, information about the device you use to access the website, referring pages, etc.
We also use cookies and other tracking technologies to ensure the functionality of the website, to improve its user-friendliness, to evaluate the use of the website, to collect information aimed at improving our products or services, and for marketing purposes (e.g. Google Analytics and Meta Pixel).
We will ask for your consent for the use of cookies and of other tracking technologies that are not necessary to ensure the functionality of the website.
2.2
When you use our services or purchase our products
When you use our services, e.g., use our app, or purchase products from us, we collect your contact details and other relevant personal data you provide on these occasions; in particular:
(a)
Login data (name, date of birth, e-mail address, phone number etc.);
(b)
information about the use of the app (user behavior);
(c)
payment details;
(d)
other relevant personal data that you provide to us.
2.3
Purpose & grounds
We process your personal data for the following purposes and based on the following grounds for processing:
(a)
to enter into, fulfill and enforce a contract with you;
(b)
on the basis of our legitimate interests to communicate with you (including for other reasons than for the preparation or conclusion of a contract), to optimize your user experience, to improve and expand our services or products, to analyze demand patterns or conduct other evaluations, to ensure IT security and data protection as well as to guarantee the business operations, management and development of our company and to enforce or defend legal claims;
(c)
to comply with legal obligations (e.g. obligation to keep business records).
3.
When and how do we transfer your personal data to third parties?
To fulfil our contract, to protect our interests or to comply with legal regulations, it may be necessary for us to transfer your personal data to third parties. This includes, for example, our IT service providers and third-party providers in the areas of payment transactions, billing, collection, consulting, sales, and marketing.
If we transfer your personal data to third parties outside Switzerland or the EU and EEA, we comply with the provisions of the applicable data protection laws on international data transfers, e.g. by concluding standard contractual clauses, where necessary and possible supplemented with additional security measures. All regularly used service providers outside the EU/EEA are located in the USA.
4.
Data security
We protect your personal data in particular by means of the following technical and organizational security measures against unintentional, illegal or unauthorized manipulation, deletion, modification, access, disclosure, use or loss:
(a)
By default, personal data is encrypted at rest and in transit;
(b)
an effective firewall is used; and
(c)
access to personal data is restricted internally (as far as possible and reasonable).
5.
How long do we keep your personal data?
We only store your personal data for as long and to the extent necessary for the purposes described above or for legal reasons.
6.
What are your rights in connection with your personal data?
Subject to the conditions of the applicable data protection laws, you have the following rights in connection with your personal data:
-
Right to access your personal data;
-
Right to have inaccurate personal data rectified;
-
Right to erasure (“right to be forgotten”);
-
Right to restrict the processing of your personal data;
-
Right to data portability;
-
Right to object to the processing of your personal data.
Please note that exceptions apply to these rights. In particular, we may be obliged to further process your personal data in order to fulfil a contract, to protect our own legitimate interests, such as the assertion, exercise or defense of legal claims, or to comply with legal obligations. In these cases, we can or must reject certain requests or comply with them only to a limited extent.
If you are not satisfied with the way we process your personal data, you have a the right to complain to the data protection authorities (see section 8).
7.
Links to other websites
Our website and/or our app possibly links to third-party websites that are not operated or controlled by us. We are not responsible for whether and how these third parties comply with data protection laws.
8.
Complaints
If you are not satisfied with the way in which we process your personal data, you have the right to complain to the
or, if the GDPR is applicable, to your competent supervisory authority.Please contact us first before submitting a complaint. This will enable us to try to resolve it directly. The easiest way is to contact us by e-mail at
.9.
Modification
We may modify this Privacy Policy at any time. New versions will come into effect for you as soon as we have notified you by publishing them on our website and/or in our app.
Emmen, August 14, 2023